Help & Support

Get answers to practical questions about your account and the ordering, shipping, and delivery of Cabau products. Let’s make it easier to empower the world! Can't find an answer? Use the contact form.

Do you live in the Netherlands? If you order before 9 p.m., you can enjoy your products the very next business day. Will the Cabau products cross the border? Outside the Netherlands it can take 1 to 3 extra business days before your products arrive, but then you have something!

You will always receive a Track & Trace code by e-mail, so you know exactly when your package will be delivered. Didn't receive a track & trace code? Please contact Team Cabau.

Ahh, that's very annoying.... Team Cabau is ready for you and will investigate! First check the Track & Trace data of your order to see if there might be something in there about the delivery. It could be that the package was delayed, delivered to the neighbors or sent to a PostNL point.

Parcel still not found? Please contact us via our contact form and explain the situation clearly. We will help you as soon as possible to find out what happened to your Cabau package.

That was certainly not the intention. Fortunately it does not happen very often, but if your order has been damaged in transit, please contact us via our contact form. For quick handling, we advise you to send clear pictures right away. Team Cabau will get back to you as soon as possible with a blooming solution!

We apologize for the inconvenience and want to help you as soon as possible. Could you please fill out our contact form indicating that you have received a damaged product? We would like to receive a picture of the broken product for our records. Team Cabau will get back to you as soon as possible with a flourishing solution!

That was certainly not the intention. We apologize for the inconvenience. Could you please fill out our contact form indicating that you received the wrong product? We would like to receive a picture of the wrong product and the packing slip for our records. Team Cabau will get back to you as soon as possible with a flourishing solution!

That was certainly not the intention. We apologize for the inconvenience. Could you please fill out our contact form indicating that you have not received a product? We would like to receive a picture of the packing slip for our records. Team Cabau will get back to you as soon as possible with a flourishing solution!

We apologize for the inconvenience and want to help you as soon as possible. Could you please fill out our contact form indicating that you have received a wrong package? We would like to receive a picture of the packing slip and label of the package for our records. Team Cabau will get back to you as soon as possible with a flourishing solution!

For orders within the Netherlands, we charge € 6.95 per order.

Free shipping on orders over €50

Do you happen to live outside the Netherlands, and do you want to bloom with Cabau products?

The following shipping rates apply to Cabau parcels crossing borders: Belgium: € 8.35
Germany: € 8.95
Other EU countries: € 12.95

Unfortunately not yet worldwide. Currently we only ship within Europe

When creating your Cabau account, you pick your own password. You can easily change this password later by selecting ‘Recover Password’ on the login screen. We will send you an email with a link to reset your password. Child’s play!

No need to worry. It can take up to 15 minutes after order placement to receive a confirmation. Have you checked your spam folder? A typo in your email address might be an explanation too. Fill out our contact form and Team Cabau will assist you further.

No problem! Even powerwomen forget things. To set a new password, select ‘Recover Password’ on the login screen. Few seconds after providing us with your email address, you will receive an email with a link to pick a new password. Voilà!

Hmm, that’s weird. Did you check your spam mailbox as well? Let’s try once more and pay attention to any typo’s in your email address. Still nothing, nada, niente? Fill out our contact form and Team Cabau will assist you.

We try to make payment as easy and safe as possible. You can pay for your Cabau products with confidence using payment methods such as iDeal, VISA, Mastercard, Meastro, Apple Pay, Google Pay, ShopPay, Amex Pay and Klarna post-pay. Plenty of choice!

Yes, definitely! When you have completed your order, you will get the option to download an invoice in the order confirmation. Did you not receive it? Please contact Team Cabau and we will be happy to help you.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unsealed, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You can read more and start a return on this page.

A return will be processed within 14 days of arrival. Once a return is received, we will check it for compliance with our return policy. If approved, we will notify you of a refund to the payment method chosen for the order. Depending on the payment method chosen, it may take up to two business days for the refund to be credited to your account.

If the return does not meet our return conditions, we will notify you by email.

If you would like to make changes to your order, please fill out our contact form and select "change order". Make sure you clearly state what needs to be changed right away so that the processing can proceed as quickly as possible.

If your order is already in the sorting process, unfortunately we can no longer make changes. We will of course do our best to help you as much as possible, but it may happen that Team Cabau can no longer change the order.

As a Bloom Club member, you belong to the loyal Cabau community. For that, we would like to reward you. Here are a few benefits as a Bloom Club member:

- You save for discounts of up to €25.
- You get exclusive offers and earlier access to new products
- You can earn double points several times a year
- There are three levels to earn. Each level you go up, you get more benefits

Wondering about all the benefits and joining the Bloom Club? Read all the benefits and create an account on this page!

It can take up to 12 hours for the points to be credited to your account. If you have left a photo review, it may take a little longer. This is because Team Cabau has to manually approve the photo. This ensures that no irrelevant or offensive photos are posted.

Have you still not received any points after three business days? If so, please fill out our contact form and explain the situation. Team Cabau will quickly come up with an appropriate solution!

Becoming a member is super easy. On this page you can create an account by pressing "sign up". Fill in the empty fields and voilà, your account is created. Now you can start saving for discounts and other great gifts!

You can save for fantastic discounts on all Cabau Goodies. Every 100 points you earn can be redeemed for a €5 discount. If you have saved 500 points, you can get €25 discount. In addition, it will soon be possible to order exclusive products that you can only buy with your Bloom Club points. We promise you'll really want to add these products to your Cabau collection....

A created discount code is unique and has no expiration date. You can use it whenever you want. Would you still prefer to cancel the code and receive the points back to your account? Fill out the contact form and Team Cabau will help you.

Want to give a power woman or your entire group of friends €10 off her/their first order? With the Refer a Friend option you can give as many powerwomen as you want €10 off their first order. For each order you yourself get €10 back in points. Now that's easy point savings. Pass it on and invite them by entering your friends email address at the bottom of this page.

When you create a discount code, it comes up immediately. You can copy it and add it to your order when you have added all Cabau Goodies to your shopping cart. Did you accidentally not save it? No problem. Just fill out our contact form and Team Cabau will sort it out for you.

When you create a discount code, it is unique and linked to your personal account. In addition, it is required to add a minimum of €75 in your shopping cart and it is not possible to combine the code with other discount codes or bundles.

Still not working? Please contact Team Cabau and we will be happy to help you.

It is always possible to return an unused water bottle within 14 days in its original packaging. You can easily start a return via our returns portal.

Is your water bottle delivered damaged or broken within three months of purchase due to a manufacturing defect? Then you can fill out our contact form, describe the problem and add pictures. Team Cabau will look for an appropriate solution. User errors will unfortunately not be reimbursed, but fortunately you can order a replacement part for a small fee.

Did the cap or lid of your water bottle get damaged? We offer a three-month warranty on the water bottle if it is a manufacturing defect. Should your bottle become damaged beyond the term or broken due to user error, you can order a replacement part for a small price on this page!

The water bottle is specially designed not to tilt. This allows you to always keep bottle upright when drinking and to empty the entire 1 liter capacity of the water bottle. Should you find it difficult to drink because your chin touches the bottle, you can push the cap further up. This makes drinking easier. However, it may be that the drinking spout comes back harder.

When the litt is tightly closed, the water bottle shouldn't leak. If it does, please contact Team Cabau and provide a video with the leakage. We will do our best to assist you as soon as possible.

Sometimes the water bottle may make a squeaking sound while drinking or it may vacuum, making drinking more difficult. This happens because there is air in the straw and in combination with the suction. Don't panic, it's easy to fix. To fix it, you can perform the following steps:

1: Remove the straw from the spout and flush it well. Then reattach it to the spout.
2: Fill the water bottle completely with 1 liter of water.
3: Blow through the drinking spout, allowing all the air to escape.
4: Drink from the water bottle.

If necessary, you can repeat the above steps. That way you can fully enjoy your Bloom Water Bottle again!

You can enjoy your water bottle the longest if you keep it clean. It is important to never put it in the dishwasher. The coating of the water bottle does not withstand this well and can cause stains. In addition, putting the bottle in the dishwasher will void the bottle's warranty.

With each 1 liter water bottle we supply a handy cleaning brush. This allows you to thoroughly clean the spout and straw. The bottle and cap of the bottle itself are best cleaned with a little detergent and a dishwashing brush. This way you can enjoy your water bottle with straw the longest!

All of our products include the correct measuring spoon so that you, the power woman, can use the correct dosage. The measuring spoon may have sunk to the bottom of the jar during transport. By stirring the jar with a long object you may find it. A good shake will also help. Keep the lid on of course!

If you still can't find the measuring spoon, please let us know. Team Cabau is ready for you!

If you want to cancel your monthly or yearly subscription, you can easily do it yourself. Don't know how? You can find the instructions for the App Store & Google Play Store here. Subscribed through our Webapp? Unsubscribe the same way!

With a Premium Membership you get the most out of your Cabau App. You can choose to pay monthly or yearly. If you choose to pay monthly, it can be cancelled monthly. Do you wish to go yearly, you will get two months for free!

You can easily download the app yourself via the App Store or the Google Play Store. If you want to get the most out of your Cabau App and want to upgrade to a Premium Membership you can do this in the app itself or through our Webapp!

The Cabau App is for every power woman. Whether you are just starting with sports or already competing at the highest level. You can vary your workouts by yourself. Less in the mood for an intensive workout? Meditate or Yoga with Yolanthe! There are also exercises for pregnant power women. Get Fit, Stay Fit!

Thanks for visiting our page! Can't find an answer? Use the contact form.